Pending Charges

What it means

If you started to book travel on our site with a credit card but did not complete the transaction or cancelled the booking, the amount of the travel cost may show up in your bank account as a pending charge.

How it works

Your bank puts this amount on hold, to be ready in case the transaction goes through and the booking is completed. This pending charge might come from us or directly from the supplier. It disappears when the booking is finalized and the full amount has been paid, or it expires after a few days. In the meantime, however, it may prevent you from using your card for other purchases if you don't have sufficient funds to cover them.

What to do

1. Check your bank account balance a few days after you booked your trip.
2. If the authorization charge is still there, contact your bank to release the funds.
3. If you made several bookings and have multiple authorization charges, the bank may lock your account. In this case, contact your bank to unlock your account.